A weight restriction of 120 kg per seating space applies to all of our sitting furniture. Our chairs, especially the cantilever chairs, are not suitable to “plop down on” (short, extreme overload). For extra tall or heavy people, we recommend to customise the furniture in width and/or height, as overloading your furniture will cause premature wear and damage. bert plantagie offers excellent possibilities for this in the ‘make it yours’ programme.
Furniture fabrics and other primarily synthetic materials have a natural conductivity and can only absorb a limited amount of moisture. The electrostatic charge is normally caused by dry air, especially in the winter and in combination with synthetic materials like carpet, curtains, fabric upholstery, cushions, blankets, etc. In such cases, it is important to optimise your indoor climate. You can raise the air humidity using a sprayer with distilled water to somewhat moisten your upholstery. Or you can wipe your upholstery with a damp cloth. Moistening your carpet thoroughly with distilled water does wonders as well. The guidelines of your carpet dealer are leading in this.
PRODUCTSPECIFIC AND MATERIALSPECIFIC CHARACTERISTICS
Regardless of material, construction, production and price, the qualitative evaluation of your furniture includes 3 important product characteristics that will lead to natural modification of your furniture by normal use. These characteristics cannot be prevented and are therefore not covered by the guarantee.
– Materialspecific characteristics: for example, natural characteristics of leather or wood
– Modelspecific characteristics: for example, originating from the shape of the model
– Userspecific characteristics: for example, the appearance of a favourite spot on your seating furniture
DISCOLOURATION, NON-COLOURFAST FABRICS l COLOUR MIXING
In the course of time, light fabric and leather colours will show discolouration, caused by contact with other, non-colourfast, materials. For example, dark pants or jeans will give off colour on the light upholstery of the furniture. This is not caused by the quality of the upholstery fabric or leather, but is caused by material characteristics of other, non-colourfast types of fabric. Light upholstery (fabric or leather) in combination with dark or intense colours, like dark red, dark blue, black, etc., can cause colour mixing. This is also a well-known phenomenon in the clothing industry. Suede leather or microfibers can cause slight rub traces. To avoid this, carefully vacuum the upholstery at an early stage or wipe it with a damp cloth (textiles must be washed). Leather and fabrics which do not form part of the bert plantagie standard collection, are not covered by our guarantee. Contact the respective supplier for the guarantee conditions applicable.
WEIGHT SEPARATE PARTS
Armrests, parts with a function and/or supporting parts for feet support a maximum weight of 20-35 kilo. In any case, these parts are not suitable to support a total body weight.
It is possible that you may note slight differences in shades of colour between your new furniture and the colour sample showed before purchase, or furniture you already own. In particular, this applies to natural fibres and leather. We cannot guarantee absolute colour uniformity between different furniture pieces. We advise you to enclose the original colour sample, when reordering furniture. If this is not available, you can first request a production sample for approval.
LOOSE l VERY LOOSE UPHOLSTERY
Loose upholstery (when the upholstery is a very loose cover, in contrast to furniture with fabric/leather that is tightly upholstered on the foam), can be recognised by its suppleness. The fabric/leather is softer and the upholstery is not smooth, so that you are sitting “in the furniture” instead of “on the furniture”. A visually wavelike surface structure on seating, backrest and armrests are not a sign of quality loss, instead, with some models this is necessary to offer an optimal seating comfort. To smoothen the surfaces after use, depending on the model, the seating and back cushions can be smoothed down from the inside out, shaked out or plumped up.
Over time, on some fabrics, especially on smooth and blended textiles, small balls will appear. This phenomenon is well known with, for example, woollen sweaters. These are loose fibres of used threads, mostly mixed with fibres from cloths. These bobbles, called pills in the industry, often appear in a short space of time. They can be removed with a special device, some sort of electric shaver, without damaging the textile. Pilling and removing pills do not affect the durability of the furniture fabric.
Rub fastness is the resistance of furniture fabric dye to colour changing or running, when rubbing on other dry or humid types of textile. In general, light furniture fabrics have a higher resistance than dark ones. Especially with intensive colours, microfiber fabrics might show loose fibres that hold onto the fabrics of clothes. At first, this looks like discolouration, but in reality this ‘fabric rub’ will disappear when washing it. To clean the furniture fabric, use only distilled water with neutral soap, and gently rub in with a white, clean, soft cloth. Always work on big surfaces, preferably from one seam to another without using too much pressure. Never treat only the stain. Please, be extra careful along the edges. Do not use microfiber cloths or steam cleaners. Attention: always check the product instructions of the manufacturer first.
TOLERANCES IN HARDNESS OF SEATING SURFACES
Differences in the hardness of a seating are normal. These natural changes are caused by use and do not affect the quality of the product. The seating comfort within a sofa may differ because construction and form do not always allow to equip each element with the same (spiral) base (e.g. corner elements, footstools, different geometrical forms, last elements, etc.). It is also possible that the effect of a differing seating hardness will appear, even though the cushions are uniform. Polyurethane foam, used for your furniture, is produced CFC-free and can be recycled. This foam has a technical tolerance of approximately 15%. The form of a chair and the presence or absence of armrests may have an effect on the differing hardness of a seating surface as well. A characteristic of polyurethane foam is that the initial hardness will decrease with 15%-20% in the first months. This is why directly after purchase a sofa or chair can feel relatively hard, especially in comparison with our showroom models that already have been used some time. We recommend you to change chairs continuously, and to not always sit in the same spot of the sofa, so that all seats will keep a comparable seating comfort. Upholstery fabrics differ in elasticity. This causes the appearing of creases and folds in leather/fabric, as the original hardness of the foam decreases.
CREASES ON EDGES WITH TIGHT UPHOLESTERIES
Certain furniture pieces are upholstered very tightly. Depending on the design, for some models the upholstery needs to be folded on the edges. Depending on the elasticity and thickness of the fabric, this may result in either small or large creases. As these are material and productspecific characteristics, these creases are no valid reason for complaints.
Creases and folds can appear in both the backrest and the seating of your furniture. Sometimes creases and folds are already present upon delivery of a product. In other cases creases and folds appear over time. Creases and folds may appear faster in models where the upholstery is not glued to the frame or shell. Also the shape of the product can add to the formation of creases: the more round edges a product has, the more likely it is that creases and folds will appear. This is why creases and folds often appear on the inside of the backrest of chairs. When commissioning your furniture, the hardness of the seating starts to vary unevenly. It can become softer, depending on usage and age of the product. This is a normal process for every filling. To reach an even hardening over the complete surface of a seating, it is important to change the sitting position from time to time. Ignoring this may result in one-sided depressions and folds, more commonly known as a ‘favourite spot’. Guideline: The thinner the used upholstery and the larger the upholstered area, the larger the chances that folds and creases form. This development is support by the fact that fabric and leather under influence of bodily heat, fluids and weight, tend to stretch out more or less, relative to the surrounding material. This unavoidable optical change has no effect on the use, functionality and durability of the product and therefore is no valid reason for complaints.